Privacy Policy
Last Updated: 01 July 2026
This Privacy Policy sets out how Duggleby Storage obtains, stores and uses your personal information. It applies to personal information provided to us when using our website, making an enquiry, requesting a quote, booking storage, purchasing packing materials, arranging transport or using any of our storage-related services.
By using our website or services, you agree to the use and treatment of your personal information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. We may update it from time to time to reflect operational, legal or regulatory changes. Please revisit this page from time to time to stay informed. We also recommend you keep a copy for your records.
Personal Information
At Duggleby Storage, we are committed to protecting the privacy of our customers, website visitors and anyone who contacts us about our services.
We will not disclose information about our customers or website visitors to third parties, except where it is necessary to provide a service to you, manage your booking, meet our legal obligations, protect our business interests, or where you have given us permission to do so.
We may collect the following information:
- Your name
- Your address
- Your contact information, including phone number and email address
- Details relating to your storage enquiry, quote or booking
- Information about the type of storage you require
- Information about the approximate value and nature of items being stored, where relevant for insurance, access, handling or service purposes
- Payment, billing and transactional information
- Information relating to access to our storage facility, including records associated with site access systems
- Identification information where required for security, verification, insurance or contractual purposes
- Information provided when purchasing packing materials or arranging click and collect
- Information provided when arranging transport, forklift handling, pallet storage, archive storage, storage by the box or other additional services
- Information on how you use our website
- Any additional information that you provide to us
How We Use Your Information
We may use your information for any of the following reasons:
- To respond to enquiries submitted by phone, email, website form or in person.
- To provide quotes for storage, insurance, transport, packing materials or related services.
- To create, manage and administer storage bookings, confirm requirements, arrange appointments, allocate storage space and manage access to the facility.
- To contact you in relation to your booking, payments, access arrangements, changes to our services or other important service updates.
- To process payments, invoices, deposits, refunds or other transactional matters.
- To manage insurance requirements where relevant to your storage agreement.
- To carry out identification, security, credit or background checks where required and as permitted by law.
- To protect our site, customers, staff, property and stored goods, including through security procedures and access controls.
- To manage records relating to facility access, bookings, notices and contractual obligations.
- To monitor and improve our website, services and customer experience.
- To better understand our customers’ requirements and improve the services we offer.
- To send marketing communications where you have consented to receive them or where we are otherwise permitted to do so.
- To share relevant information with trusted third parties where required to provide our services, such as payment providers, insurers, IT providers, website providers, email providers, transport providers, contractors, professional advisors or companies within our wider business.
- To protect our business interests, including fraud prevention, debt recovery, dispute resolution and enforcing our legal rights.
- To comply with legal, regulatory, accounting or record-keeping obligations.
We may contact you by phone, email, post or other appropriate means in relation to your enquiry, quote, booking, storage agreement or services you have requested.
If you have opted in to receive marketing communications from us, we may contact you with information about our services, offers, updates or related services which may be of interest to you. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email we send you, or by contacting us directly.
We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so, or it is necessary for the provision of services you have requested.
Security
We are committed to ensuring that your information is secure. In order to help prevent unauthorised access, loss, misuse or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Our storage facility uses security and access procedures designed to protect the site, customers, staff and stored goods. This may include access control systems, facility access records and other security measures used in the operation of the business.
Although we take all reasonable precautions, sharing information over the internet is not completely secure. If you submit any information to us online, you do so at your own risk. We cannot guarantee the security of information transmitted to us via the internet.
Storage Facility Access and Security Information
Where access to the Duggleby Storage facility is required, we may collect and use information necessary to manage secure entry, customer access, booking verification and site security.
This may include information connected to access systems, including fingerprint access, where this is used to enable entry to the facility. Any access-related information is used only for the purposes of operating the storage facility, managing customer access, maintaining site security and protecting our business, customers, staff and stored goods.
We will only use access-related information where necessary and in accordance with applicable data protection laws.
Insurance, Stored Goods and Service Information
When you use our storage services, we may ask you for information about the approximate value, type or nature of the goods being stored. This may be required for insurance, handling, transport, access, suitability or contractual purposes.
We do not use this information for any unrelated purpose. It is used to help provide the service you have requested, manage our responsibilities under the storage agreement, support insurance arrangements where applicable, and ensure that goods are stored, handled or transported appropriately.
Controlling Your Information
You may request details of the personal information we hold about you. If you would like a copy of the information we hold, please contact us using the details at the end of this Privacy Policy.
We are required to use reasonable means to verify your identity in such circumstances, so we may request proof of identity before releasing information.
You can also request that we update, amend or delete your personal information at any time. You can do this using the contact details at the end of this Privacy Policy.
We will not store your information for longer than is necessary. We may retain your information for the following reasons:
- To allow us to perform services under a contract with you.
- To manage your storage booking, account, payments and access arrangements.
- To comply with legal, accounting, tax, insurance or record-keeping obligations.
- To resolve disputes or enforce legal rights.
- To communicate with you for marketing purposes where we have your consent or are otherwise permitted to do so.
Where you wish to purchase or use our services, we require certain personal information in order to enter into and perform a contract with you. If you do not provide the information required, we may not be able to provide the service, process your booking, arrange access or issue relevant documentation such as invoices or agreements.
You have the right to object to the collection or use of your personal information for direct marketing purposes at any time. You can do this by clicking the “unsubscribe” link at the end of any email we send you, or by emailing us and asking us to stop sending marketing communications.
You also have the right to lodge a complaint with the Information Commissioner’s Office, also known as the ICO, if you are unhappy with the way in which your personal information has been used. You can find more information at:
Cookies
Our website uses cookies. A cookie is a data file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and helps us analyse web traffic and user behaviour.
Cookies help us provide a better website experience by enabling us to monitor which pages visitors find useful and how our website is used. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
Essential cookies are required to ensure proper website functionality, but other types of cookies can be accepted or declined. You can find full details on our use of cookies and how you can control them in our Cookie Policy.
Links to Other Websites
Our website may contain links to other websites or partner services. Once you have used these links to leave our website, you should note that we do not have control over those websites.
We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Policy.
Contacting Us
We are always happy to hear from our customers. If you have any questions or feedback about this Privacy Policy, or if you would like us to stop processing your information, please contact us using the details below.
Duggleby Storage
Unit 2, Great Hill
Eastfield
Scarborough
YO11 3TX
United Kingdom
Telephone: 01723 333077
Email: storage@davidduggleby.com